Dining at Urban Kitchen

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I love food, but then again who doesn’t? When Urban Kitchen first opened up I was very impressed. It looked like a food court with a lot of class to it. The first time I ate there I was amazed at the quality of the food. The service was excellent and the waiters were so friendly and the food was simply delicious. Some time back waffle introduced  rice ball and I to the chocolate cupcake they had there and it was simply divine.

I don’t exactly remember when it was opened but i guess its been a couple of years since its been in existence. The last time I visited UK was a few weeks back. It was a Sunday and there was hardly a crowd which was quite surprising to me as I always remember the place being packed.

So rice ball and I were accompanied by two of our friends “brown bread” and brownie. We found some comfortable couches and relaxed into them. Since we were famished after an eventful day of pictionary we ordered some wine, a pizza, fried calamari and another chicken dish which I don’t remember as it was quite forgetful. It took us half an hour after we were ready to order for the waiter to take our orders. They completely ignored us even though we got the attention of three different waiters and each one kept saying they will take it soon. My patience was on a very very thin line as I was getting angrier every second i got hungrier.  It came to that point that rice ball walked up to the manager and went can you please take our order since everyone else is ignoring us. The shocked manager didn’t really know what to do with himself and since he was a very friendly person he made sure we were looked into immediately.

The pizza came out in a mere 15 to 20 mins and we were quite impressed. It tasted quite delicious and riceball and brownie were quite happy with their meal. Now while this was happening BB and I were waiting and waiting and waiting for our food. I mean how long does friend calamari take to fry? I have made it at home and it doesnt take too long. After one hour of waiting I couldnt take it anymore and brownie went up to the head chef and told them in the most politest way that we were still waiting for our food.

So when we finally got it, it all looked very appetizing. And then we tasted it. My calamari was RAW! it was like chewing rubber. To be honest rubber would have been easier. So after all that wait I got raw food. We returned it and ordered the safest option. A pizza. Atleast I knew that would be cooked.

All in all I had a terrible experience there, specially for someone who loved their food and always promoted it. Its weird how no matter how many wonderful times you have in one place, one bad experience can put you off completely.

So if I was to rate UK I would give it a

1/2 out of 5 for service

2 out of 5 for food

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4 responses »

  1. similar experience. the thing is the pizza is by regina margherita and cupcakes are from the cake factory. The other stuff is what they make there. Its really bad and the waiters have a problem in their head. no wonder no one goes there now.

  2. Seems to happen a lot here, places start off excellent, good service, good food. Then once they get popular and have a brand service gets shoddy and they seem more concerned with margins than making sure their customers are pleased. The latest addition for me personally was Coco Veranda, started off brilliant and I was a regular customer. Had a bad experience, gave feedback and went back and still had a bad experience so am avoiding the place now. Complacency is not something people guard against here.

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